Frequently Asked Questions

Have questions?

All the most commonly asked questions we’ve listed for you below. If you have further questions please feel comfortable giving us a call or filling out our contact form and we’ll call you back. We’d love to hear from you.

Are the workers screened?

Yes! All workers with Cherubs in the Home are screened through face-to-face interviews and must have a Disability Worker Screening Check (Nationally recognised comprehensive police check and register). They also complete the NDIS Worker Orientation Module and Covid19 Safety Module.

Will I have the same person for each service?

We match one person for the job, so unless that person is unwell or moves on from Cherubs, you will have the same person for each service.

Do I need to be at home during the service?

The choice is yours! If you prefer to be at home, that’s OK. If you want to head out while your service is being done, we just need secure access to the property/house. If you need to leave a key, we recommend using a secure key lock box – we will not keep a copy of your key.

How many cleaners will you send?

Most regular cleaning services only require one worker. If you are having a deep clean or extra work, it may be best to send an extra person. We will discuss this with you if needed.

Can you come to my home to quote the job?

We visit all new clients before assigning a worker and starting the job. During your home visit, we will get to know each other better and create a service agreement with you. Home visits help us understand your needs better, and this helps us tailor our services to you.

What is your Cancellation Policy?

We have a 48 hour cancellation policy. If a service is cancelled within 48 hours of the booking schedule, you may be charged for the service. This is in line with NDIS rules.

Are there any out-of-pocket costs?

All services approved under your NDIS plan will not have any out of pocket costs.

Additional materials (eg. mulch or plants for your yard) are the responsibility of the client, though we can assist with picking up/transporting such materials, and for associated labour.

Participants are responsible for any service costs that fall outside of the NDIS plan – eg. if your funding runs out, or gaps between plans. So be sure to let us know if your funding is running low!

Is there a contract?

No – We will never do a lock in contract. You can change, pause or end your services at any time. We will create a Service Agreement together with you. This is a guide and helps us all understand what services you want.